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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katherine Stapleton

August 12, 2025

5  out of  5
rating by Katherine Stapleton
"I randomly decided to look for better car insurance rates, I ended up getting contacted by Dee with State Farm. She was amazing, better quote, easy to switch and she was professional and courteous."
We responded:
"Katherine, thank you so much for your review and for the opportunity to help save you money. "
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Joe Smith

August 5, 2025

5  out of  5
rating by Joe Smith
"Very professional and helpful on buying auto and home insurance"
We responded:
"Joe, thank you for your review. "
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Anthony Thomas

July 23, 2025

5  out of  5
rating by Anthony Thomas
"Eric has been sending me letters for years, ive just been putting them in the insurance folder disregarding and dismissing them. I finally got fed up with progressive constantly charging me more every 6 months for no reason and the fake discounts that are just basic stuff like auto pay and multi policy discounts, i found the mail i called got a quote from Kim (who was wonderfull to deal with ask for kim) and dropped me bill over 200 bucks. If you are at all unsure about switching company's due to the amount of time you've been with said company do yourself a favor and atleast get a quote, the worst you can say is no thanks but the best outcome is saveing you and your family hundreds every month. There's no such thing as loyalty when it comes to corporate buisness and progressive is a good example of that"
We responded:
"Anthony. Wow, thank you for the review and kind words. Kim and I are grateful to have the opportunity to serve your insurance needs. "
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Susan

July 21, 2025

5  out of  5
rating by Susan
"Amanda was very helpful and friendly! They saved us 1k a year!! I would recommend switching to State Farm asap!"
We responded:
"Wow, we love hearing how much money we can save people in our community. We appreciate your business and hope we can continue serving your insurance needs. "
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Jessica Horne

July 21, 2025

5  out of  5
rating by Jessica Horne
"Amanda was great!!! She took care of all my needs right over the phone!!!"
We responded:
"Jessica, thank you for taking time to give Amanda and our office a review. We are so fortunate to be able to serve your car insurance needs. "
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Andrew Bullimore

July 18, 2025

5  out of  5
rating by Andrew Bullimore
"Amanda was great, she helped me get renters insurance, it was a quick process. Thank you"
We responded:
"Andrew, thank you for your review and for the opportunity to serve your renters insurance needs. "
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Angelina Ferraro

July 10, 2025

5  out of  5
rating by Angelina Ferraro
"Eric and his team saved me a lot of money and they are always about customer service."
We responded:
"Angelina. Thank you for your review. We are so glad to have been able to save you money on your home and car insurance. "
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larry jacobs

July 9, 2025

1  out of  5
rating by larry jacobs
"1 star is generous any one looking for a company this is not the 1 they are very unprofessional and very rude they talk to u like your a nobody chris must hate her job because she is just mean and miserable sounding also they use conner claims for adjusters and they are just as bad if not worse I have been wating on the damages on my house from a storm to be paid out for 3 months now and now they just don't answer my calls if u are thinking about this place just turn around and run very bad business"
We responded:
"Larry, I am sorry to hear about the experience with your claim. As far as I can see you don’t have me as your insurance agent. I am happy to help in any way I can, but you may want to contact your specific agent for assistance as well. I do not have a Chris that works for me in my Ravenna or Kent office. "
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Valerie Burke

June 30, 2025

5  out of  5
rating by Valerie Burke
"We had a wonderful experience switching to State Farm and with everyone in the office."
We responded:
"Thank you so much Valerie! For the confidence you placed in us as well as for allowing us the opportunity to serve your car, and Home insurance needs!"
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Eric Miller

June 27, 2025

5  out of  5
rating by Eric Miller
"They are always very helpful and help me save money for my parents policies just overall good people"
We responded:
"Eric, thank you for the opportunity to help with your car insurance. I am so grateful. Glad we could save you some money!"
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Al Sears

May 20, 2025

5  out of  5
rating by Al Sears
"Good people and good service"
We responded:
"Al, thank you for your review. My team and I are so grateful for your business and the opportunity to serve your car insurance needs. We appreciate you. "
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Darcell Dardie

May 6, 2025

5  out of  5
rating by Darcell Dardie
"Amanda did a great job"
We responded:
"Darrell. Thank you so much for your review. Amanda does a great job helping people save on their car and home insurance. "
Profile photo of B “Babb's” R.

B “Babb's” R.

April 12, 2025

5  out of  5
rating by B “Babb's” R.
"As a new comer to State Farm, I admit I was a bit concerned/nervous stepping out of the box, *but once the conversation started I felt the smile * which is (Vital) for any Establishment, I 've been in Public Services, then came a laff* from both ends of the live wire, ok, ok I can do this. My anxiety went away when I was quoted the price for my auto insurance, what a significant $$ difference compared to where I came from, and still maintaining the coverage I had. Seriously, I'm still like *4real?? Then to top-it- off looking at the reviews just visualizing]] the 5* in color ratings all the way across the board without reading any reviews yet,!!! I'm -N- for the long haul, Ty, State Farm!!! Dee, and to all affiliates for letting me ride w/u!!!!"
We responded:
"B”Babb’s” Thank you so much for your review and for the opportunity to help with your insurance. We are so privileged to be able to serve you. "
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Randy Mauldin

April 7, 2025

5  out of  5
rating by Randy Mauldin
"I have had insurance with Erics office for a few years. Recently I had an issue and contacted Eric's office and they gave great service when I had to have my car towed. They did all the work of setting up a tow company. I was very stressed about the situation and they made things so much easier."
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Brittany Watson

April 4, 2025

1  out of  5
rating by Brittany Watson
"They were great until they weren't. I called to ask why my policy increased by $65 per month. She said all rates went up so thats your new rate. By 60%? Thats crazy! I did have a comprehensive claim to fix a bumper last summer (the only claim ive ever had in 15 years of driving) so if this were the cause of the rate change, she could have explained but instead wouldn't give me any explanation. If my claim is the reason for such a big difference in rate, im essentially just paying for the bumper myself!"
We responded:
"Brittany. As car insurance rates fluctuate it can be frustrating for sure. We are truly sorry your premium increased. Claim activity also plays a factor when considering premiums at renewal. "
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Tom Jennings

April 4, 2025

5  out of  5
rating by Tom Jennings
"Eric is the kind of agent you want on your side—friendly, sharp, and always ready to help. He makes insurance feel easy and stress-free!"
We responded:
"Thank you Mr Jennings. Appreciate the review"
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Cathy

October 28, 2024

5  out of  5
rating by Cathy
"Eric and the staff are amazing they are always willing to help I have been there for about 6 months now and they are the best low rates and I love the kindness and the feeling of being welcomed to the state farm family I am so happy I found them thank you so much for all your help and the app makes life easy ❤️❤️❤️❤️❤️.......... I love State Farm. They are amazing. The employees there are awesome. I have worked with Kim and I have worked with janine bell. She helped me get Life Insurance and help me go over and review. All of my things also is going to help me build my credit. Thank you so much for all of your guys' help. You have been a lifesaver for me.💙💜💜❤️"
We responded:
"Cathy, thank you so much for your review and for the opportunity to help you with your renters and car insurance. "
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TJ Collier

October 14, 2024

5  out of  5
rating by TJ Collier
"Janine and Kim were very helpful in getting me a great rate on car and renters insurance. Thank you both"
We responded:
"Thank you for the review and for the opportunity to serve your insurance needs. "
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Mark Schroder

September 14, 2024

5  out of  5
rating by Mark Schroder
"My son went in and met with Kim Vanek and got his very first policy within 15 minutes. She was kind, professional and knowledgeable. Thank you Kim for all your help!"
We responded:
"Mark, thank you so much for your review and for the opportunity to help with car insurance. "
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Connie Starcher

August 22, 2024

5  out of  5
rating by Connie Starcher
"Recently switched over to State Farm and they saved me a bunch of money and gave me more coverage than I had previously! I worked with Dee first and then spoke with Eric afterward just to review everything and make sure I had all the information I needed. Everyone I have spoken to there has been wonderful! They really go above and beyond to make sure they are handling all of your needs. Thank you, Eric and team!"
We responded:
"Thank you for your review Connie. We appreciate it very much. It is a pleasure for us to help save you money and provide better coverage. "
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R F

July 1, 2024

5  out of  5
rating by R F
"Really great! Friendly, supportive agents willing to help a dummy like me figure out what I need in an insurance policy. The rates are highly competitive and Dee is extra special helpful."
We responded:
"Thank you so much for your review and for the opportunity it’s to help with your insurance. "
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Brent Sander

June 19, 2024

5  out of  5
rating by Brent Sander
"I’ve been a customer with Eric for a number of years now and he’s the best agent I’ve ever had. He goes above and beyond on top of being professional. I wouldn’t go with anyone else and I refer him to everyone I know!"
We responded:
"Thank you so much Brent. We really appreciate your review and kind words. "
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Aaron Eads

June 18, 2024

5  out of  5
rating by Aaron Eads
"Personable and always quick to respond. Hometown feeling."
We responded:
"Thank you for the review Aaron."
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Carla Weber

June 17, 2024

5  out of  5
rating by Carla Weber
"I was very happy with my experience at Sate Farm Insurance in Ravenna. Kim was great to work with. She calls you right back and is very helpful in listening to your insurance needs and concerns. We got great insurance at a reasonable rate. If you are looking for insurance I would highly recommend Kim and State Farm in Ravenna."
We responded:
"Carla thank you for your review. We appreciate the opportunity to serve your insurance needs. "
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Bassassin' TV

May 31, 2024

5  out of  5
rating by Bassassin' TV
"Very nice people, with quick and easy service!"
We responded:
"Thank you so much for your review. We really appreciate your kind words and opportunity to help with your insurance. "